Support

Contact Us

We are here to help. Whether you have a question before ordering, need an update on your case, or want to discuss a refund — reach out and we will get back to you promptly.

Email

Best for detailed questions, case updates, and refund requests.

info@healthplanadvise.com

Replies within 24 hours on business days

Best for quick pre-purchase questions. Look for the chat button at the bottom-right of every page.

Click the green WhatsApp button visible at the bottom-right corner of every page on this site, or start a chat directly from there.

Usually faster than email for short questions

Response times

General enquiriesWithin 24 hours (business days)

Pre-purchase questionsUsually within a few hours

Active case updatesWithin 24 hours

Refund requestsAcknowledged within 1 business day

Looking for quick answers?

You may find what you need without waiting for a reply:

What to include for faster help

Your order reference number (in your confirmation email or dashboard)
A brief description of your question or issue
The country and insurer involved, if relevant to your case

Information you share with us via email or WhatsApp is handled in accordance with our Privacy Policy. We do not share your enquiry details with third parties.